Privacy Policy
SynkSimple Academy Privacy Policy
Effective Date: 09 October 2025
Last Updated: 09 October 2025
1. Introduction Welcome to SynkSimple Academy (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, online learning platform, and related services (collectively, the “Services”). By accessing or using SynkSimple Academy, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect We collect information that helps us deliver a personalized and secure learning experience.
a. Personal Information When you register, enroll in a course, or contact us, we may collect: Full name Email address Phone number Billing or payment information Usernames and passwords Profile information (e.g., age, school level, or subjects of interest)
b. Automatically Collected Information When you visit our website, we automatically collect: IP address Browser type and device information Usage data (pages visited, session duration) Cookies and tracking technologies (see Section 6)
c. Tutor & Student Content We collect and store content created during classes, such as: Uploaded assignments or materials Chat messages and recordings (if applicable) Performance data and session notes.
3. How We Use Your Information We use your information to: Create and manage your account Deliver and personalize tutoring sessions Process payments and issue invoices Communicate updates, schedules, and promotions Improve our Services and learning platform Ensure compliance with legal and security requirements.
4. Legal Basis for Processing (GDPR/POPIA Compliance) We process your personal information on the following lawful bases: Consent: When you voluntarily provide information or opt-in to marketing. Contractual necessity: To fulfill our obligations under your enrollment or tutoring agreement. Legal obligation: When required by law or regulation. Legitimate interest: To improve, secure, and market our Services responsibly.
5. Information Sharing & Disclosure We do not sell your personal information. We may share limited data with: Tutors: To enable learning sessions and support student progress. Payment processors: For secure billing and transactions. Service providers: For hosting, email delivery, or analytics (under confidentiality agreements). Authorities: When required by law, court order, or legal process.
6. Cookies & Tracking Technologies We use cookies and similar technologies to: Keep you signed in Remember preferences Analyze website performance You can disable cookies in your browser, but some features of our platform may not function properly.
7. Data Storage & Security We implement industry-standard security measures, including encryption and access control, to protect your data from unauthorized access, loss, or misuse. Your data is stored securely on cloud servers that comply with GDPR and POPIA standards.
8. Data Retention We retain personal data only as long as necessary for educational, legal, or operational purposes. When data is no longer needed, it is securely deleted or anonymized.
9. Your Rights Depending on your jurisdiction, you may have the right to: Access and request a copy of your data Correct or update inaccurate information Request deletion (“Right to be forgotten”) Withdraw consent for marketing Object to or restrict processing To exercise these rights, contact us at privacy@synksimple.com.
10. Children’s Privacy SynkSimple Academy provides tutoring services for learners, including minors. We require parental or guardian consent before collecting or using information from users under 18. Parents may review, manage, or request deletion of their child’s information at any time.
11. International Data Transfers If you are outside South Africa, your information may be transferred and processed in other countries. We ensure that any such transfers comply with applicable data protection laws and include adequate safeguards.
12. Updates to This Policy We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect any changes. Continued use of our Services after updates constitutes acceptance of the revised policy.
13. Contact Us If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@synksimple.academy
Address: Newmodder Road
Benoni, Gauteng, South Africa
1501
SynkSimple Academy Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. Introduction
Welcome to SynkSimple Academy (“we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, online learning platform, and related services (collectively, the “Services”).
By accessing or using SynkSimple Academy, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We collect information that helps us deliver a personalized and secure learning experience.
a. Personal Information
When you register, enroll in a course, or contact us, we may collect:
Full name
Email address
Phone number
Billing or payment information
Usernames and passwords
Profile information (e.g., age, school level, or subjects of interest)
b. Automatically Collected Information
When you visit our website, we automatically collect:
IP address
Browser type and device information
Usage data (pages visited, session duration)
Cookies and tracking technologies (see Section 6)
c. Tutor & Student Content
We collect and store content created during classes, such as:
Uploaded assignments or materials
Chat messages and recordings (if applicable)
Performance data and session notes
3. How We Use Your Information
We use your information to:
Create and manage your account
Deliver and personalize tutoring sessions
Process payments and issue invoices
Communicate updates, schedules, and promotions
Improve our Services and learning platform
Ensure compliance with legal and security requirements
4. Legal Basis for Processing (GDPR/POPIA Compliance)
We process your personal information on the following lawful bases:
Consent: When you voluntarily provide information or opt-in to marketing.
Contractual necessity: To fulfill our obligations under your enrollment or tutoring agreement.
Legal obligation: When required by law or regulation.
Legitimate interest: To improve, secure, and market our Services responsibly.
5. Information Sharing & Disclosure
We do not sell your personal information.
We may share limited data with:
Tutors: To enable learning sessions and support student progress.
Payment processors: For secure billing and transactions.
Service providers: For hosting, email delivery, or analytics (under confidentiality agreements).
Authorities: When required by law, court order, or legal process.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Keep you signed in
Remember preferences
Analyze website performance
You can disable cookies in your browser, but some features of our platform may not function properly.
7. Data Storage & Security
We implement industry-standard security measures, including encryption and access control, to protect your data from unauthorized access, loss, or misuse.
Your data is stored securely on cloud servers that comply with GDPR and POPIA standards.
8. Data Retention
We retain personal data only as long as necessary for educational, legal, or operational purposes. When data is no longer needed, it is securely deleted or anonymized.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
Access and request a copy of your data
Correct or update inaccurate information
Request deletion (“Right to be forgotten”)
Withdraw consent for marketing
Object to or restrict processing
To exercise these rights, contact us at privacy@synksimple.com
10. Children’s Privacy
SynkSimple Academy provides tutoring services for learners, including minors.
We require parental or guardian consent before collecting or using information from users under 18.
Parents may review, manage, or request deletion of their child’s information at any time.
11. International Data Transfers
If you are outside South Africa, your information may be transferred and processed in other countries.
We ensure that any such transfers comply with applicable data protection laws and include adequate safeguards.
12. Updates to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect any changes. Continued use of our Services after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: