User Agreement
SynkSimple Online Academy – User Agreement
Effective Date: [Insert date]
Last Updated: [Insert date] ---
1. Introduction Welcome to SynkSimple Online Academy (“we”, “our”, or “the Academy”), an academic subsidiary of SynkSimple Group, a company under EM Sithole & Co. Holdings. This User Agreement (“Agreement”) governs your use of our website, learning portal, courses, and services (collectively, “Services”). By accessing or using our platform, you agree to comply with and be legally bound by these terms. If you do not agree to this Agreement, please do not register or use SynkSimple Academy’s Services.
2. Eligibility You must: Be at least 16 years old to register independently, or Have consent from a parent or guardian if under 18. Provide accurate, current, and complete information during registration. We reserve the right to suspend or terminate any account that provides false or misleading information.
3. Account Registration and Access You must create an account to access most Services. Keep your login details confidential and secure. You are responsible for all activity under your account. Notify us immediately if you suspect unauthorized access. We may suspend or deactivate accounts that violate this Agreement.
4. Services Provided SynkSimple Online Academy offers: Online tutoring and academic support Access to digital learning resources and materials Interaction with tutors, instructors, and support staff Educational progress tracking tools We may update, improve, or modify our Services at any time to enhance user experience.
5. User Responsibilities By using our Services, you agree to: Use the platform lawfully and respectfully Not share or distribute any content that is harmful, abusive, or violates others’ rights Attend scheduled classes on time and communicate with tutors professionally Not use the platform for commercial, political, or unlawful purposes Students and tutors are expected to maintain academic integrity at all times.
6. Payments and Refunds Tuition fees must be paid in full before sessions begin unless otherwise agreed. Payments can be made via bank transfer, debit/credit card, or approved gateways. Refunds are handled according to our Tuition & Refund Policy. Failure to pay may result in suspension of account or cancellation of lessons.
7. Intellectual Property All content provided on SynkSimple Academy—including text, videos, graphics, designs, and trademarks—is the property of SynkSimple Group or its content partners. You may not: Copy, reproduce, or redistribute content without written consent. Record or share sessions without permission. Limited use is granted only for personal, educational purposes.
8. Tutor Conduct and Obligations Tutors agree to: Deliver high-quality instruction in accordance with Academy standards Maintain professionalism, confidentiality, and respect Avoid any conduct that could harm the Academy’s reputation Not solicit students outside the platform without written authorization SynkSimple Academy reserves the right to review tutor performance and suspend accounts where necessary.
9. Data Privacy Your personal information is handled according to our Privacy Policy. By using our platform, you consent to the collection and processing of your data for educational and administrative purposes.
10. Limitation of Liability While we strive to ensure uninterrupted and high-quality services: We do not guarantee that our website or platform will be error-free or always available. SynkSimple Group and EM Sithole & Co. Holdings are not liable for any loss, injury, or damages resulting from misuse, system downtime, or third-party issues. You agree that use of our Services is at your own risk. ---
11. Suspension and Termination We may suspend or terminate your access if: You breach this Agreement, Misuse the platform or violate academic integrity, or Engage in conduct harmful to students, tutors, or the institution. Upon termination, your right to access Services ends immediately.
12. Modifications SynkSimple Online Academy reserves the right to update or modify this Agreement at any time. The revised date will appear at the top of this page, and continued use of the platform constitutes acceptance of the updated terms.
13. Governing Law This Agreement is governed by the laws of the Republic of South Africa, without regard to conflict of law principles. Disputes shall be resolved under South African jurisdiction.
14. Contact Information If you have any questions regarding this Agreement, please contact us:
Email: legal@synksimple.com
Website:www.synksimple.com
SynkSimple Group | EM Sithole & Co. Holdings
15. Acknowledgment By registering with SynkSimple Online Academy, you confirm that: You have read, understood, and agree to this User Agreement. You consent to our Privacy Policy and Tuition Terms.